FAQ’s

You get the following:

1x Sensor tap
1x Flexible hose
1x Battery Pack (Battery Operated Only)
1x Transformer (Mains Powered Only)
Fitting and Screws
1x Manual

We offer Manufacturer’s Warranty. If anything happens to the taps which deemed to be manufacturer’s defects, then Hands Free Hygiene will try to repair or offer replacement if necessary. Full Warranty’s disclaimer can be found here.

Full diagram and explanation of how automatic taps works.

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Hygiene

The hygienic benefits of sensor taps are well known. Simply not requiring the user to touch levers to operate the taps is the reason for this. This is equally important in both bathroom and hospitality environments.

Within hospitality environments, particularly commercial kitchens the risk of cross-contamination between food types can be high without a dedicated hand-washing station – in fact it is mandated throughout Australia. Sensor taps provide the best solution in this situation. A sensor tap allows users to wash their hands without having to touch the levers of a regular tap, hence minimising the risk of cross-contamination when preparing food.

Similarly in bathrooms there is peace of mind for users knowing they are not exposed to contaminated tapware from previous users, or in fact by having to touch the same lever used before hand-washing. The fact that germs won’t be spread in this environment is a comfort to them and is a positive for any business or institution which uses sensor taps in their bathroom facilities.

Water Conservation

Sensor taps have been proven to provide water savings compared with standard tapware. Generally, in public areas, where sensor taps are installed, the users are not placing a high priority on being careful with the amount of water they use. Sensor taps can equate to savings as high as 60%, depending on the type of tap being used.  

With sensor taps there are several factors which ensure a more efficient use of water. Firstly, the water flow only occurs when the hands are directly in front of the sensor in the hand washing area. In situations where the user is soaping their hands, or washing their face for example, there is no water running, meaning significant water saving.

Secondly, at installation the water flow is set at a fixed level. Coupled with the generally low consumption flow regulators in the tap itself, the amount of water being used is restricted. With normal tapware the user spends a few seconds getting the water flow at the desired level, wasting water, as well as the users who just turn the tap on too high for regular hand washing.

There can also be water wastage by users trying to achieve a particular temperature when using normal tapware. Most sensor taps have the water temperature controlled prior to the outlet, so the control is removed from the user.

Finally, there is no chance for water to be dripping or for accidental flow to occur after use by not turning the tap levers off completely. When the hands leave the sensing area the solenoid completely closes preventing any wastage.

Accessibility

A not often discussed advantage of sensor taps is their accessibility to all users. This is particularly relevant when considering those with dexterity and mobility limitations. Users with limitations in movement are benefited by not having to reach and manually operate taps. The physical capability to perform perceived simple actions such as washing hands can be overlooked by many, but sensor taps remove much of the difficulty in performing these tasks for an important sector of the community.

Hands Free Hygiene offers FREE delivery to all of mainland Australia. Deliveries outside of Australia are subject to destination.

Yes you do. Finding ways to save water is very important. Electronic taps are usually designed with a low flow rate, an aerator in the spout and system or materials that prevent leakage. For instance, while traditional basin taps pour between 10 and 15 litres per minute, Sensor taps would not use more than 6 litres and their solenoid valve is closed by default. Keep in mind that a dripping tap can waste between 300 ml and 1 litre per hour.

Sensor electronic taps uses less water compared to manual taps. By using less water, you save more money on your water bills, conserve water, prevents cross-termination and your carbon footprint will be lower.

The best way of getting in touch is by telephone. If we are too busy, emailing is another way of getting in touch with us. Please allow up to 24 hours to get back to you if you require detailed information, otherwise, we reply to emails same day.  Visit our contact us page.

Depending on quantities and delivery addresses.

Our typical delivery lead-time are as follows:

2-3 days Sydney, Melbourne, Brisbane Metro
3-5 days Adelaide, Perth Metro
5-7 days Darwin Metro
* Allow an additional day for rural locations outside your local Metro.

It’s quite easy. Installing a sensor tap is roughly the same as installing a manual tap. The only difference is, sensor taps sometimes comes with a control box which needs to be secured underneath the sink. Other connections and installation procedures are very easy to setup. Typical installation procedures can be found on the product pages under attachments.

When you buy a sensor tap (especially with a single supply), there’s a big chance you’ll need a isolating mixing valve to go along with your purchase. Most of our sensor taps comes with a single supply. If you want the sensor tap to regulate hot and cold water, then a isolating mixing valve will be needed.

Yes, we offer discounts on bulk orders. In this case, give us a call, we will offer you discount over the phone.

Yes, we do.
We offer colour finish customization services which you can find here. Alternatively call our team and we can talk you through our bespoke service. NOTE: Bespoke services will incur additional charges and longer lead times.

Yes, they are. A typical sensor tap weighs roughly 1.5-2kg. They are well constructed with solid cast brass, and anti-vandal resistant design in mind.

Yes we do. You can see our range here. Alternatively email or call us with your requirements.

Yes we do. You can see our range here. Alternatively email or call us with your requirements.

It’s very easy to install a valve. The isolating valve can be connected directly onto the control box. CLICK HERE.

Ideally, we encourage our Clients/customers to get a plumber to install a sensor tap. If you’ve installed a normal tap before, then a sensor tap won’t pose any problem. But you need to be aware that the control box (if supplied) needs to be securely fixed or mounted underneath the sink, water pressure needs to be high enough, and you must know how to securely remove your existing tap without flooding or leakage.

Our sensor taps can be powered by Mains, Battery or both.

This means that the sensor tap can either be powered by battery or Mains or both (this means that if there’s a power cut, it will automatically switch to battery or vise-versa). Sensor taps powered by Mains/batteries will come with a transformer (for the Mains) and a battery compartment (found inside the control box).

Yes you can. Call or Email us and we can see if we can meet your needs.

Our sensor taps very reliable (both in design and in its functions). We use nothing but the latest state-of-the-art technology, and highest quality materials. All our taps are WELS rated and WATERMARKED to meet Australian Standards.

WHAT IS LIKELY TO GO WRONG WITH MY SENSOR TAP AFTER LONG USAGE?

Our sensor taps are very reliable, but if anything does go wrong parts of our sensor tap can be replaced with spares/accessories.

Batteries will vary depending on usage, but can last up to 2 years

You need at least 0.75 bar, or 1 bar for best performance.

Yes we do. We have ‘self-powered’ sensor taps with built-in hydro electronic turbine system. With this turbine technology, you have the opportunity to enjoy a sensor activation technology, and never worry about changing batteries or relying on Mains to get your tap to function.